Help and Advice

You’ll most likely find the answer online.
We’ve put together these simple guides to help give you the answers when you need them.
But if you’re really stuck, email or call our friendly Avro team and they’ll be happy to help you out.

Switching to Avro

How do I switch to Avro Energy?

Give us a call or get a quote if you are interested in home energy supply made simple.

How long will it take to switch?

Switching to Avro Energy should not take longer than a period of 28 days from when you requested to change supplier. This includes a 14 day ‘cooling off period’ during which you can change your mind about switching.

Will my supply be interrupted when I switch?

No. Your supply will not be interrupted as a result of the switch.

Is there any installation needed at my property?

There are no new pipes, wires or meters to install. We don’t even need to visit your home to switch you over to lower energy prices.

Should I contact my current supplier?

No, we’ll do that for you. Your current supplier may get in touch and try to persuade you to stay — just tell them what a great deal you are getting with Avro Energy.

myAvro Account

Managing my account online with myAvro Account

The AVRO Account portal allows you to view quarterly statements, submit meter readings and make additional payments.

Changing the details in myAVRO Account

Login to Avro and in the Avro Hub click on change my details and you can change a number of details concerning your account NB: Make sure you confirm your changes by clicking the button ‘change my details’.

Making Payments in myAvro Account

You can make additional payments in Avro where your account is in debit. Login and click Go to my Payments. Once there click on the button that says Make a Payment with a Credit/Debit Card and follow the instructions from there.

I’ve Forgotten my myAvro Account password

No problem. Go to the login page as normal and click ‘forgot password?’. Simply follow the instructions to reset your password.

What are cookies and why does Avro Energy use them?

Most websites including Avro Energy, use an internet browser feature called cookies. If you’re an existing customer, cookies allow us to add a personal touch to your online experience and make it much quicker to access your account details, for instance. Every time you visit our website a cookie is used to help us gain an understanding how you’re using the site and therefore identify areas for improvement.

I’m not an existing customer, why do you need to record this information?

Even if you’re not an Avro customer, cookies can still improve your online experience. If you decide to switch to us by registering online, for instance, we use cookies to store the information that you’ve already given us. So if you didn’t manage to complete the registration form in one go, for whatever reason, when you come back we’ll already have some of your details on record.

Can I turn them off?

You don’t have to accept our cookies, of course. You can visit the site with them turned off, but it will probably take a little longer to do some of the things you want to do when you’re there and you might not be able to use certain sections of the site. And remember, even if you’ve accepted our cookies and decided not to join Avro, any information we’ve saved won’t be shared with anyone else.

If you’d like to learn more about cookies in general, including how to control and turn them off, take a look here, it should tell you all you need to know.

Meters and Readings

Reading my electricity meter

If you’re struggling to read your gas or electricity meter, don’t worry, it’s a common problem. We’ve developed a simple guide to help you. If you find you’re still having difficulty, then simply get in touch and we will provide you with further help and advice.

Electricity meters

There are a number of different kinds of electricity meter and you read them in slightly different ways.

Single rate
Single rate meter display showing 042673.

Firstly, ignore the final number on the right. This might be shown in red or it might not. But, whatever colour it is, please ignore it. Then simply read the 5 numbers you can see from left to right. If the number starts with a zero, please include that zero. The reading above is therefore 04267 (ignoring the red 3).

Two rate meter
Two rate meter display showing 750858 and 481244.

A two rate meter allows you to enter two different figures. This type of meter is used by customers on an economy tariff. The ‘Low’ rate is your night or economy rate. The ‘Normal’ rate is your day or standard rate. Again, ignore the last number on the right, which might be in red. Then just provide us with the 5 digit number from left to right. That means that the top reading here would be 75085 (ignoring the final number on the right). The bottom reading would be 48124 (again, ignoring the last number on the right).

Two rate single display
Meter showing 'Rate 1: 24504' then, after button push, 'Rate 2: 54250'.

Sometimes, meters showing two rates are digital and only have one display. Different types of this kind of meter work in different ways. You’ll see an identifier for the rate on the left hand side. This will usually be numerical — for example, rate 1 and rate 2. Rate 1 will be your low or night rate, rate 2 will be your normal or day rate. Either the display will change automatically every few seconds to show the two rates. Or you’ll need to press the small button on the meter to see the rate that isn’t currently showing. Then just read the number as it shows, including all the digits (although please exclude the rate identifier).

Dial meter
Meter showing six dials. Arrow on last, smallest, dial says 'Ignore this dial'.

Dial meters need to be read left to right. Each dial represents a number. Sometimes the pointers on the dials spin round in a clockwise direction, sometimes in an anti-clockwise direction. The reason for this is unknown, but they always pass 1, and then 2 and 3 etc, in turn. The number you’re looking for is the number the dial has just passed. So, if the pointer on the dial is between 1 and 2, the pointer has just passed 1 so you need to record number 1. Therefore the reading for the meter above is: 15659. Ignore the smaller dial underneath which is marked 110.

Reading my gas meter

If you’re struggling to read your gas or electricity meter, don’t worry, it’s a common problem. We’ve developed a simple guide to help you. If you find you’re still having difficulty, then simply get in touch and we will provide you with further help and advice.

Gas meters

Once again there are a range of gas meters that are read differently, follow our simple guide below on how to read your meter.

Dial meter
Meter showing four dials pointing to 7, 0, 4 and 1.

Dial meters need to be read left to right. Each dial represents a number. The pointers on the dials spin round in a clockwise direction. The number you’re looking for is the number the dial has just passed. So, if the pointer on the dial is between 7 and 8, the pointer has just passed 7 so you need to record number 7. Therefore, the reading for the meter above is: 7041.

Digital metric meter
Digital meter showing 00544.313 on display.

This meter simply requires you to read the 5 numbers from left to right. Ignore the numbers after the decimal point, whatever colour they are. The meter reading here would therefore be: 00544.

Digital imperial meter
Digital meter showing 1860 5.

This meter simply requires you to read the 4 numbers from left to right. Ignore the numbers after the decimal point, whatever colour they are usually red. The meter reading here would therefore be: 1860.

Submitting a meter reading

Submit your meter reading through AVRO Account. It’s really simple and try to do this on a monthly basis and you’ll always get an accurate bill.

For help reading your meter see the advice.

Alternatively, you can email us at the address below, with the subject as ‘Meter Readings’ and your message including the following information

  • Account number
  • Name of account holder
  • Supply address
  • Meter readings indicating whether your reading(s) relate to gas and/or electricity

Or give us a call and we’ll be happy to update your meter readings, it may be helpful to have your latest bill handy for convenience.

Phone
0330 088 5754
Email