Unhappy? Let's Fix That

If we ever make a mistake or do something wrong, please let us know straight away so we can put things right for you as soon as possible


First, let us know why you’re not happy with us


  • Email us at support@avroenergy.co.uk
  • Call us between 9am and 5:30pm Monday - Thursday 9am and 4:30pm Friday on 0330 088 5754
  • Write to us at Avro Energy, Wheatfield House, Wheatfield Way, Hinckley, Leicestershire, LE10 1YG

We’ll do our best to sort out any issues the first time you contact us, and put things right for you within 5 working days or, if its quite complicated, within 8 weeks


If you’re still not happy

We hope you’ll be satisfied with our response. If not, get in touch again and tells us you want your compliant referred to out Complaints Team and they’ll be in touch

If it’s been 8 weeks since you first spoke to us, or we’ve sent you a deadlock letter and you’re still unhappy, you can refer your complaint to Citizens Advice – just got to citizensadvice.org.uk/energy or call 0345 404 0506

You can also contact Energy Ombudsman – visit their website ombudsman-services.org/energy, email osenquiries@osenergy.org, or call 0330 440 1624