Your Direct Debit amount is worked out by splitting your annual bill over the year. This means that normally your amount will be the same month to month. Effectively you pay the same, however at Avro we follow a philosophy where customer’s bills are relative to their usage and thus your amount may slightly differ depending on the time of year — generally your amount may be slightly higher in the winter compared to the summer.
Our aim is to keep your balance as close to zero so you do not build up a credit or debit on your account. This is a standard industry practice however unlike other energy suppliers we will keep in touch to let you know of any changes that may be applied to your direct debit.